TOUR2B is a registered trademark of Touradvisor DMC SLU, registered in the commercial register of Palma and with registered office at C./ Ctra. Valldemossa Km 7.4, Parc Bit, ed. Disset, Planta 2, Puerta C11. 07120 Palma de Mallorca.
At TOUR2B we know that earning and maintaining your trust is one of the most important aspects of our business, which is why we take the protection of your privacy very seriously.
The information you provide to us on our website, by email or through our distribution partners and suppliers, will be used and collected as personal information that TOUR2B will protect. This information does not cover the privacy, information or other practices of third parties, nor do we assume responsibility for these, including distribution partners, suppliers or tour operators, and any other party that operates a site whose link is included on our websites. By downloading from, using, accessing or accessing our websites or providing us with information in connection with our websites, you are indicating your acceptance of the terms and conditions of this Privacy Policy.
At TOUR2B we work with affiliate partners who distribute our products and services to consumers through their particular websites. We typically host product information and booking pages for our affiliates, and manage payment and credit card information. We also work with resellers who handle the hosting, purchase and payment for our products and services.
WHAT INFORMATION DO WE COLLECT?
In general, to reserve our products or services, you must provide us with Personal Information, such as your name, address, email address, telephone number, credit card and other personally identifiable information. If you do not provide us with Personal Information when booking our products or services, we will not be able to confirm your purchase or make your reservation.
When you register with TOUR2B we ask you to provide us with basic information such as your name and email address; and other information, such as your subscription location. If you connect to TOUR2B through Facebook, we may also collect information that you have chosen to make available in your Facebook privacy settings, such as your email address, your Facebook username, or other information, such as your profile picture and friends list, and any other Personal Information or other information that you have chosen to make available.
When you visit TOUR2B or any of the websites we host from our affiliates, our web server automatically recognizes and collects your IP address, which is assigned to you by your Internet service provider and does not identify you personally. To help us analyse the use of our websites and related services, and to send you more relevant communications, we also collect and track your website searches and bookings. For example, if you visit Paris and London frequently, we may send you special announcements with popular offers and products for those destinations. If you have a subscription to any of our email marketing communications (including newsletters and destination alerts), you must disclose Personal Information, such as your name and email address, and Other Information, such as your country of residence.
In some cases, we may also ask you for other information, for example, demographic data, such as country of residence, gender, age, travel habits, etc. We also use cookies (as mentioned below) to collect information about the performance and usability of our websites.
You can contribute to the site in a variety of ways, for example, by writing comments, uploading photographs, filling out your public profile, or rating other users’ contributions. These contributions (your “Content”) may be saved, displayed to other users, or used by us for promotional purposes. Please note that if you include Personal Information in your Content, it will be available for others to use and view. We are not responsible for the information you choose to include in your Content.
HOW DO WE USE AND DISCLOSE YOUR PERSONAL INFORMATION?
Your Personal Information is used in the following ways:
* To provide you with the requested information about our products
* To send you marketing messages and information by email
* To make your reservations
* To confirm your purchases
* To ensure that invoices are correct
* To measure and track demographic data about our customers * To better tailor the content of our website to your needs and preferences
* To better tailor our website content to your interests * To better tailor marketing messages to your interests
* To better tailor our marketing messages to your interests * To better tailor marketing messages to your interests
We will offer you choices about how we use and disclose your Personal Information for marketing purposes. If you connect to TOUR2B through Facebook, we may show you comments, photos and tours that your friends on Facebook have posted, shared, saved or purchased on TOUR2B. Please note that if you have friends on Facebook who use TOUR2B, they may also share information about you with us through Facebook. If you wish to avoid this, please review your Facebook privacy settings.
You may also choose to access other parties’ websites and social media services through TOUR2B (such as Facebook and Twitter). In doing so, you are sharing information with those sites, and the information you share is governed by their own privacy policies. We share some of the personal information we collect with our service partners (e.g. tour operators) that are directly related to the purchase you have made. We only provide our service providers with your name and local contact details, if you provide them to us (e.g. the name of your hotel for pick-up and drop-off, your local telephone number, mobile phone number, email address, etc.). We do not provide them with any other personal information. If you choose to provide any personal information directly to a service provider, we recommend that you consult the service provider’s privacy policy to determine how the service provider may use or disclose your personal information.
We also share your Personal Information with third parties contracted to provide data reporting and marketing services to us, who are obligated to maintain confidentiality, as well as with other marketing partners.
We currently engage a number of online partners to help us manage and optimise our online activity and communications. We use the services of other marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided to us by these marketing companies in connection with our websites. The information we collect helps us learn things like which pages are most attractive to our visitors, which of our products our customers are most interested in, and what types of offers our customers want to see. We may also use or disclose Personal Information when we believe it is necessary or appropriate to do so: (a) in accordance with applicable law, including laws outside your country of residence; (b) to comply with legal actions; (c) to respond to the request of public or official authorities, including official authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety and property, or those of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the scope of damages that we may sustain.
We may use and disclose Other Information for any purpose. In some cases, we may combine Other Information with Personal Information (for example, your name with your geographic location). If we combine any Other Information with Personal Information, the resulting information will be treated as Personal Information for as long as it is so combined.
INFORMATION ON DATA PROTECTION
In compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data (“LOPD”) is our duty to inform you that, after completing the CUSTOMER REGISTRATION, your personal data will be stored in computerized files for which TOUR2B is responsible. Similarly, we inform you that these files are registered with the Data Protection Agency and that all processes of collection, storage and maintenance are subject to the corresponding security mechanisms as required by law.
TOUR2B is obliged to communicate to the companies providing the service those personal data that are absolutely essential to process the booking and those of an optional nature that reflect your preferences for the specific and appropriate provision of the contracted service. The use of cookies is necessary for the use of our website. Cookies are used for the purpose of maintaining status information while you browse different pages of our website or return to the website at a later time. If you wish, you can configure your browser to be notified on screen of the receipt of cookies and to prevent the installation of cookies on your hard drive.
Please consult the instructions and manuals of your browser for further information. Taking into account the value of all personal information, TOUR2B expresses its interest and respect to offer an appropriate treatment of the client’s information and to look after their interests before the suppliers that provide tourist services.
We understand that all information provided is truthful and is recorded on a voluntary basis. Likewise, when contracting the service or making claims to the same and always in accordance with the provisions of article 34.e) of the LOPD, you implicitly give your consent for us to transfer your data to the recipients and under the terms and conditions indicated above.
In any case, if you wish to exercise your rights of access, rectification, cancellation or opposition that the LOPD grants you, we put at your service our email address: reservas@tour2b.com
Postal address: Touradvisor DMC SLU Ctra. Valldemossa, KM 7.4, Parc Bit Edificio Disset, Planta 2, Puerta C11
EMAIL COMMUNICATIONS
We may send you e-mail messages with information about TOUR2B offers, destination and product news, sweepstakes, programs, etc., as well as other special promotions that we think you will find useful, interesting or informative. We will offer you a choice regarding how we use your Personal Information for marketing purposes. If you are no longer interested in receiving email marketing communications from TOUR2B, you have several options to opt-out of receiving marketing communications from TOUR2B.
several options to opt-out of future messages:
* You can unsubscribe at any time by following the directions and link included in every email marketing message we send.
* When registering as a TOUR2B member, you can click on “My Account” at the top of any page on our website and update your “Account Settings”.
* You can send an email to reservas@tour2b.com to request to unsubscribe by including your name, email address and the words “unsubscribe” in the subject line or body of the email.
Please note that even if you choose to unsubscribe from future TOUR2B marketing communications, we will continue to send you emails regarding your purchases and bookings, and administrative information such as changes to our terms, conditions and policies. If you make a reservation or purchase on one of our websites, we may also send you information about new products or ask for your feedback about our websites, etc., to improve our service to you and other consumers.
OUR SUPPLIERS AND DISTRIBUTION PARTNERS
Our products are offered through other suppliers and distribution partners. Our suppliers and distribution partners may have privacy policies that differ from the TOUR2B Privacy Policy. You should also be aware that some product or tour providers and some of our distribution partners may require Personal Information or Other Additional Information (such as health or fitness data) to determine whether you can participate in an activity. You should read and rely only on the applicable partner’s or supplier’s Privacy Policy (and not TOUR2B’s Privacy Policy) if TOUR2B does not ask you for this information directly.
Some suppliers or distribution partners may operate in countries or states that do not have laws or regulations for the protection of Personal Information. TOUR2B tries to take reasonable steps to convince its suppliers and distribution partners to adopt and comply with privacy policies that are fundamentally similar to this one. However, please note that TOUR2B cannot enforce compliance, so we rely on you and our other customers to inform us if our suppliers or distribution partners do not adequately protect your privacy. TOUR2B may then take steps (including terminating the relationship with such suppliers or distribution partners) to prevent further instances.
OUR SECURITY AND STORAGE MEASURES
At TOUR2B, we seek to maintain the integrity and security of your Personal Information. We use standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send us Personal Information over the Internet, we first request the establishment of a “secure session” using the SSL (Secure Sockets Layer) protocol.
We try to store your Personal Information in secure operating environments, not accessible to the general public, and to have security measures in place in our physical facilities to prevent the loss, fraudulent use or alteration of your Personal Information, whether by our employees or third parties. However, no Internet transmission or data storage environment can be guaranteed to be 100% secure, and we cannot provide an absolute guarantee that the information you provide to us will be protected at all times. TOUR2B shall not be liable for the consequences of unauthorized access to your Personal Information.
TOUR2B relies on you to inform us if you notice any anomalies that may indicate a breach of security of your information. We will then attempt to investigate whether the security breach was related to data transmissions to or from TOUR2B and will inform you of the steps that can and have been taken to help rectify the problem. Other measures may also be necessary, such as reporting incidents to law enforcement or other authorities.
CHANGES TO OUR PRIVACY POLICY
We are aware that our business will continue to evolve as we introduce new products and, as such, we may revise this Privacy Policy from time to time. TOUR2B reserves the right to change this Privacy Policy by posting changes on its website.
RIGHT OF WITHDRAWAL FROM THE ONLINE PURCHASE
If you wish to cancel your online purchase, you may do so within 12 hours of purchase. This cancellation should preferably be communicated by telephone on +34 971072073 (attention in Spanish, English, French and German). The cancellation of the purchase will be made at no additional cost.